Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 92pkrf ("92pkrf", "we", "us", "our") collects, uses, stores, shares and protects the personal data of individuals ("you", "your", "Player") who access or use the 92pkrf platform located at https://92pkrf.cam and all associated services.

We are committed to handling your personal data with transparency, integrity and care. This Policy is designed to help you understand exactly what happens to your information when you interact with 92pkrf — from the moment you register an account through to the closure of that account and beyond, where retention obligations apply.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling policy, both of which form part of your agreement with 92pkrf. By registering an account or continuing to use the Platform, you confirm that you have read and understood this Policy.

2 Definitions

For the purposes of this Policy, the following definitions apply:

3 Data We Collect

92pkrf collects Personal Data through several channels. The categories of data we collect, and the circumstances in which we collect them, are set out below.

3.1 Registration Data

When you create an account on the Platform, we collect:

• Full legal name
• Date of birth
• Residential address (including city — for example, Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred account currency (e.g., PKR)

3.2 KYC and Verification Data

To comply with anti-money laundering and fraud prevention obligations, we collect identity and address verification documents, which may include a National Identity Card (CNIC), passport, driving licence, utility bills, bank statements or screenshots of payment accounts such as Easypaisa or JazzCash. These documents are used solely for verification and regulatory compliance and are not used for marketing purposes.

3.3 Financial Transaction Data

We record details of all deposits, withdrawals, bonuses and gameplay transactions associated with your account. This includes transaction amounts in PKR or other selected currency, timestamps, payment method identifiers and transaction status. Full card numbers or bank login credentials are never stored by 92pkrf.

3.4 Technical and Usage Data

When you use the Platform, we automatically collect:

• IP address and approximate geolocation derived from it
• Device type, operating system and browser version
• Session duration, pages visited and features used
• Referral source (how you arrived at the Platform)
• Error logs and performance data

3.5 Communications Data

If you contact our support team via live chat or email, we retain records of those communications, including the content of messages, timestamps and resolution outcomes. This data is used to resolve disputes, improve service quality and meet compliance obligations.

3.6 Responsible Gambling Data

Where you voluntarily set deposit limits, loss limits, time limits or activate self-exclusion through the Platform, we record those preferences and apply them to your account. This data is treated with particular care and is not used for marketing profiling.

4 Legal Basis for Processing

92pkrf processes your Personal Data on one or more of the following legal bases, depending on the purpose of processing:

5 How We Use Your Data

We use the Personal Data we collect for the following specific purposes:

• Account management: Creating, maintaining and administering your player account, including processing deposits and withdrawals and applying responsible gambling limits.
• Identity verification: Conducting KYC checks to confirm your age, identity and payment method ownership before processing withdrawals or fulfilling bonus claims.
• Fraud and security: Detecting and preventing fraudulent activity, account takeovers, money laundering, bonus abuse and multi-accounting in breach of our Terms & Conditions.
• Legal compliance: Meeting obligations under applicable anti-money laundering, data protection and licensing regulations, including retaining records for legally mandated periods.
• Platform improvement: Analysing aggregated and anonymised usage data to identify technical issues, improve user experience and develop new features.
• Customer support: Responding to support queries, resolving disputes and maintaining records of communications for quality assurance.
• Responsible gambling: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying protective measures in accordance with our Responsible Gambling policy.
• Marketing communications: Sending you promotional offers, news and personalised recommendations — only where you have provided consent and subject to your right to opt out at any time.

6 Data Sharing

92pkrf does not sell your Personal Data to third parties. We may share data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

6.1 Service Providers (Data Processors)

We engage third-party service providers to support the operation of the Platform, including payment processing infrastructure, identity verification services, cloud hosting, customer support tooling and analytics platforms. These providers act as Data Processors and are bound by written agreements that restrict their use of your data to the specific services they perform for us.

6.2 Regulatory and Law Enforcement Authorities

We may disclose your Personal Data to competent regulatory bodies, law enforcement agencies or courts where required by applicable law, a valid legal order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of persons or fulfil our obligations under our operating licence.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets affecting 92pkrf, your Personal Data may be transferred to the acquiring entity. In such circumstances, we will notify you in advance and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.

6.4 Game and Content Providers

Certain game providers whose content is accessible through the Platform may receive limited technical data (such as a pseudonymous player ID, session token and transaction amounts) necessary to deliver game sessions and process outcomes. These providers do not receive your full identity or payment details.

7 Cookies & Tracking Technologies

92pkrf uses cookies and similar technologies to deliver, maintain and improve the Platform experience. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

We do not deploy third-party advertising or cross-site tracking cookies that build profiles for external advertising networks. You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may impair your ability to use certain Platform features.

8 Data Retention

We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention principles are as follows:

• Account data: Retained for the duration of your active account relationship and for a further period following account closure as required by the operator's licensing obligations and applicable law — typically a minimum of five years.
• KYC documents: Retained for the period required by anti-money laundering regulations applicable under the operator's licence jurisdiction, typically a minimum of five years from the date of submission or account closure, whichever is later.
• Transaction records: Retained in accordance with financial record-keeping obligations, generally a minimum of five years.
• Support communications: Retained for up to three years following resolution of the relevant query, to support quality assurance and dispute resolution.
• Marketing consent records: Retained for as long as necessary to demonstrate consent compliance.

Once the applicable retention period has expired and there is no other legal basis for retaining your data, we will securely delete or anonymise it.

9 Data Security

92pkrf implements a range of technical and organisational measures designed to protect your Personal Data against unauthorised access, disclosure, alteration or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields at rest within our databases.
• Role-based access controls limiting production data access to authorised personnel with a demonstrated operational need.
• Regular security assessments and vulnerability management processes.
• Audit logging of access to sensitive data categories, including KYC documents and financial records.
• Incident response procedures to detect, contain and notify of data security incidents in accordance with applicable obligations.

While we apply industry-standard security practices, no system is entirely immune to risk. In the event of a data security incident that poses a risk to your rights, we will notify affected users and relevant authorities in accordance with applicable requirements.

10 Your Rights

Depending on applicable law, you may have some or all of the following rights in relation to your Personal Data held by 92pkrf. To exercise any of these rights, please contact our support team using the details in Section 14.

We will respond to all rights requests within a reasonable timeframe. We may need to verify your identity before fulfilling a request to protect against unauthorised access to another person's data. Some requests may be limited where overriding legal obligations require continued retention or processing.

11 International Data Transfers

92pkrf operates internationally, and your Personal Data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.

Where such transfers occur, we implement appropriate safeguards to protect your data, which may include standard contractual clauses, data processing agreements with service providers, or reliance on adequacy decisions where applicable. By using the Platform, you acknowledge that your data may be transferred and processed in this manner.

12 Minors

The 92pkrf Platform is strictly for adults aged 18 years or over — or the higher minimum age required by the applicable operator or licence jurisdiction. We do not knowingly collect Personal Data from individuals below the minimum eligible age.

We apply age verification measures at registration and during KYC review. If we become aware that we have inadvertently collected data from an underage individual, we will delete that data, close the associated account and void any transactions conducted. If you believe an underage individual has registered on the Platform, please contact our support team immediately.

13 Policy Amendments

92pkrf reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a significant change in how we use your data or the categories of third parties we share it with — we will notify you via email to your registered address or through a prominent notice on the Platform, with a minimum of 14 days' advance notice before the change takes effect.

Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you should cease using the Platform and contact us to request account closure and deletion of your data where legally permissible.

Minor updates — such as clarifications of existing practice, correction of typographical errors or updates to contact information — may be made without advance notice and will be reflected in the "Last reviewed" date at the top of this page.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your Personal Data is being handled, please reach out to the 92pkrf privacy and support team through the following channels:

We aim to acknowledge all data rights requests within a reasonable timeframe and to respond fully within the period required by applicable law. We serve players across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — and are committed to handling every query with care and respect.